Privacy Policy

Effective Date: 4 June 2025

Feather Touch Ceramics Pvt Ltd (“Feather Touch”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect the information you provide to us when you interact with us through our website, digital advertisements (including Meta Ads Instant Forms), and any other services that refer to this policy.

Who We Are

Feather Touch Ceramics Pvt Ltd is a premium manufacturer and supplier of Fine China Tableware for the hospitality industry and individual clients. Our registered office is located at:

[Insert Full Company Address]
Email: sales@feathertouch.co.in
Phone: +91-98100-08921
Website: https://feathertouch.co.in

Information We Collect

1. Personal Information

We may collect the following types of personal information:

  • Full Name

  • Email Address

  • Phone Number

  • Business Name and Designation (if applicable)

  • City, State, and Country

  • Any other information submitted through inquiry forms or lead ads

2. Automatically Collected Data

  • IP Address

  • Device Information (type, OS, browser)

  • Time Zone and Language Settings

  • Pages visited and interaction logs (via cookies and analytics tools)

How We Collect Information

We collect your data through the following means:

  • Meta Ads Instant Forms (via Facebook, Instagram)

  • Contact forms on our website

  • Newsletter or email signups

  • Event registrations and showroom visit bookings

  • Customer support communications

  • Cookies and similar tracking technologies

How We Use Your Information

We use your information for the following purposes:

  • To contact you regarding your inquiry or request

  • To provide information about our products, services, catalogs, or exhibitions

  • To schedule appointments, showroom visits, or demonstrations

  • For remarketing and custom audience creation via Meta Ads

  • To improve our website, products, and marketing efforts

  • To comply with applicable laws or respond to lawful requests

We will never sell or rent your personal data to third parties for their marketing purposes.

Legal Basis for Processing

Depending on your location, we process your data under one or more of the following legal grounds:

  • Your Consent (e.g., when you fill out a form or opt-in)

  • Contractual Necessity (e.g., to fulfill your request or order)

  • Legitimate Interests (e.g., to improve our services or understand user behavior)

  • Legal Obligations (e.g., compliance with tax or regulatory authorities)

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations.

Sharing of Information

We may share your data with the following:

  • CRM or email marketing platforms (e.g., Mailchimp, Zoho, HubSpot)

  • Third-party service providers such as hosting, analytics (e.g., Google Analytics), or communication tools

  • Event partners or showroom management personnel for bookings

  • Legal authorities, if required under applicable laws

We ensure that any third party we work with is under a confidentiality agreement and follows appropriate data protection standards.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences

  • Understand user behavior for performance improvements

  • Enable targeted advertising

You can manage your cookie preferences via your browser settings.

Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access to your personal data

  • Correction of incorrect or outdated data

  • Deletion of your data

  • Restriction or objection to data processing

  • Withdrawal of consent

  • Data portability (where applicable)

To exercise your rights, please email us at: marketing@feathertouchceramics.com

Data Security

We implement a variety of security measures to maintain the safety of your personal information:

  • Secure servers and SSL encryption

  • Access controls and authentication mechanisms

  • Routine security audits and updates

While we take these precautions seriously, no digital transmission method or storage system can guarantee 100% security.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If you believe we may have unintentionally collected such data, please contact us for immediate deletion.

International Transfers

If you are located outside of India, please note that your data may be transferred to and stored in India, where our servers are located. By interacting with us, you consent to such transfers.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Effective Date.” We encourage you to review the policy regularly.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your data is handled, please contact us at:

Feather Touch Ceramics Pvt Ltd
Email: sales@feathertouch.co.in
Phone: +91-98100-08921
Website: https://feathertouch.co.in